FAQ

SHIPPING

Where do you ship to?

We ship worldwide from the United States.

 

How long will my order take?

Please refer to the product descriptions for expected ship dates. If you ordered multiple items, your order will be held until the entire order is ready to ship.

 

How much does shipping cost?

All shipping rates will vary depending on a few different factors, some of which include:

*Domestic vs International shipments

*Total weight of package

*Selected shipping method

 

What happens if my package is lost or stolen?

We are not responsible for any packages that are lost, stolen, or damaged after they leave our warehouse.

To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft, and damange. This is available to add in your cart.

For more information about Route+, click here.

 

I'm buying from outside the United States. Do your prices include VAT?

VAT for international orders is calculated at checkout and processed by a third party. All international orders are shipped 'duties paid' so your order will arrive quickly and efficiently.

 

ORDERS

Can I cancel my order?

All sales are final. We are unable to offer refunds at this time.

 

Do you offer exchanges?

Exchanges are dependent on current stock levels and item(s) purchased. Please email sablevalley@emeraldfulfillment.com for any exchange inquiries. The cost of shipping will be the customer's responsibility.

 

Can I change my shipping address?

Yes, as long as your order has not already shipped! Please email sablevalley@emeraldfulfillment.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.